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Frequently Asked Questions

I installed this template but I still can’t find it in Final Cut Pro X. What do I need to do?

Please see this document—it explains everything.

You may be running an older version of FCPX than the template was designed for. If you cannot upgrade FCPX right away, there is a very good possibility that the template can be backdated to run in your version of FCPX. Please see this document and try our backdater tool to get the template to run in earlier versions of FCPX if you don’t want to do it yourself.

Some of our templates make use of a feature in Motion 5.3 (3D Text) in an unconventional way by using special characters in a font to create a special effect. It has become necessary to provide a special font because of the way Macintosh works with fonts.

Font substitution is automatic when using unicode characters and while a special character “provided by” the System may appear correctly for most people, when new fonts are added and/or old fonts removed from system fonts, this action can interrupt which font is intended to be used for the special characters and font substitution can break the template.

Any template that requires a special font has that font provided with it (for free!) You even have an implicit license to use that font in your own projects (within licensing guidelines). In order for the feature to take effect, the font must be installed and both Motion and FCPX will require restarting if they are already open.

Most of our fonts begin with ZZSC in order to drop the font to the bottom of font menu/lists to stay out of the way of your usual font browsing/selecting.

As soon as you complete your checkout, you are supposed to be returned to a download page (although it may not be that obvious). If you did not arrive on a download page, please tell me so! I’m still trying to figure out why some orders seem to go wrong.

You should *also* receive an email with your purchase download links. If you did not receive one, please check your spam folder! It wasn’t my fault! I think my hosting provider is on a few international spam lists and my site is collateral damage!

This site is also on a very basic hosting plan and sometimes I suspect if it gets too busy there are delays in response times (up to a couple of hours or so.)

You can use the form below to request your download link and I will send it to you as soon as I receive it. I’m usually within a few minutes of receiving contact email from 12pm to 3am Central Time (US), provided I’m not out running errands. Please be patient. If I’m still alive, I will get back to you as soon as possible!

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